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Customer Success Stories
Community State Bank of Orbisonia
Community State Bank of Orbisonia opened its doors for business in 1951, and today is Huntingdon County’s only locally owned bank headquartered in Huntingdon County. With seven locations, they remain committed to enhancing long term value to their shareholders while providing exceptional service to their customers and reinvesting in their community. In order to do so, the professional and friendly CSB employees count on the efficient and reliable operation of important tools, including a number of copiers and printers.
In June of 2016, Chris Grace, Information Technology Manager, met with Kevin Swope of Dice Office Equipment and discussed their printing and copying needs. With a variety of old equipment, including Canon, Ricoh, and Xerox brands, they were ready for an upgrade. So, the folks at Dice completed a thorough assessment of the situation, then presented a proposal to replace all of their copier and multifunction equipment, and standalone laser printers on employee desks, with no cash outlay and a monthly cost savings of $500. Plus, their new relationship with the folks at Dice included a full maintenance agreement which covers all parts and labor for repairs, as well as toner, drums and maintenance kits. And, the service work will be performed by qualified Dice technicians.
Now, the bank has common equipment across all locations which makes it easier for employees who travel from branch to branch. They also doubled their number of full color multi-function machines.
Blue Ridge Community and Technical College
Blue Ridge Community and Technical College, located in the beautiful Eastern Panhandle of West Virginia, offers associate degrees, certificates, and certification training in liberal arts, business administration, and allied health fields. The college is dedicated to providing a diverse student population with collaborative programs and support services to improve the quality of life and promote economic development in its service area. In order to do so, staff and faculty members count on the efficient and reliable operation of important tools, including a number of copiers and printers.
When leases on seven of their machines were about to expire in 2015, Jeannie Flowers, the college’s Purchasing Agent, met Steve Burns from Dice Office Equipment. After assessing the situation, including the college’s copying needs and budget considerations, Steve recommended switching to brand new Xerox copiers, capable of operating at 55 pages per minute, and at a considerable cost savings. The decision to accept Steve’s recommendation resulted in the college receiving seven new machines, which operated faster than the old ones and provided a 34% reduction in their monthly payment. And, this new lower payment included the cost of the equipment lease, service provided by highly qualified Dice technicians, and all operating supplies such as toner and maintenance kits.
It’s no wonder that Jeannie called Steve a year later, when the leases on two additional machines were about to expire. The folks at Dice did it again, providing two new 55 page per minute, color Xerox machines, resulting in an additional cost savings for the college.
Besides enjoying faster machines, faculty and staff members experience less downtime with the more reliable equipment. Additionally, Xerox allows customers to stock commonly used supplies which are easy to install, such as toner, drums, transfer units, transfer rollers, and this saves even more time by minimizing the need to wait for a technician to arrive and perform these minor tasks.